Refund & Return Policy

We do have a 1-week money-back guarantee. It’s a return-to-depot policy only for undamaged industrial printers. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange. Shipping costs for both sides, consumables or parts are not part of a money-back guarantee policy and cannot be refunded or covered.

To be eligible for a return, the industrial inkjet printer should be in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Consumables such as printing ink and cleaners cannot be returned.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please send us an email at order@rnmark.com to get the instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping cost is not subject to refund.

Exchanges

We only replace items if they are defective. Consumables are not subject to exchange. We do not replace items that were damaged during shipment and/or direct by the client. If you need to exchange it for the same item, send us an email at order@rnmark.com.

Warranty

• You will get a 1-year return-to-depot warranty
• Do not remove the warranty seal without permission
• Do not use any other counterfeit inks/cleaner
• Use only original RNJet/ RN Mark’s Ink and cleaner
• Do not mix/switch ink-based from oil to solvent or solvent to oil
• Do not use any other solvents such as MEK / Acetone and water to clean the ink system or print head
• Do not refill the cartridge and cleaner bottle
• The warranty does not cover physical or water damage
• Do not unplug – plug the wires and cables while the printer is on
• Five years of online, email, telephone, or Skype support
• We do not accept a warranty without an RMA number. Contact ts@rnmark.com to get RMA.
• Shipping cost and consumables are not part of a warranty

Need help? Contact us at order@rnmark.com for questions related to refunds and returns.